BHM Healthcare Solutions
  • 06-Dec-2018 to 04-Feb-2019 (EST)
  • Tampa, FL, USA
  • $30,000 to $38,000
  • Hourly
  • Full Time

Healthcare Insurance, 401k Plan, Paid Holidays


Bi-Lingual Customer Service Specialist

 

Location:  Tampa, Florida

 

Salary:     $30,000-$38,000 per year.  Compensation is commensurate with level of experience.

 

Looking to fill position quickly. Local candidates only.

 

BHM Healthcare Solutions, Inc. is seeking a Bi-Lingual (Spanish/English) Customer Service Specialist to join our Behavioral Health and Medical Review services organization.   

 

Requirements:

  • Fluency in Spanish - reading, speaking, and writing.
  • Bachelor's Degree preferred or High School Diploma with 1 year equivalent experience in customer service.
  • Experience in Healthcare Administration or administrative coordination a plus.
  • Attention to detail essential.
  • Exceptional written and verbal client communication skills.
  • Excellent follow-up on task assignments.
  • Strong analytical skills.

 

Responsibilities include, but are not limited to:

  • Provide service to customers by answering questions, providing information, making referrals, and assuring appropriate follow-through and/or resolution.
  • Effectively communicate information and ideas with management, colleagues, clients and others using project management, written reports, telephonic and email communication.
  • Provide high level of customer service as a Liaison between Clients, Physician Reviewers and BHM.
  • Coordination of the client service requests, case processing and case determination and notification within specified timeframes.
  • Provide Queue coverage.
  • Maintain confidentiality in all aspects on the firms dealing and working.
  • Maintain HIPAA compliant confidentiality and data security measures when receiving or sending PHI.
  • Perform related duties as assigned.

 

About BHM:

BHM, established in 2002, provides behavioral health and medical review services and performance improvement consulting to health plans, providers, ACOs, TPAs, workers' compensation and other insurers nationally.

 

BHM services include, but are not limited to:

  • Physician Advisor/Peer Review Consulting
  • Accreditation Consulting
  • Strategic Planning and Organizational Analysis Consulting
  • Financial Consulting
  • Organizational Development Consulting

 

For more information about BHM, visit www.bhmpc.com.

 

BHM Healthcare Solutions
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