BHM Healthcare Solutions
  • 11-Jan-2022 to 12-Mar-2022 (EST)
  • Tampa, FL, USA
  • Full Time

Summary: The IT Infrastructure Specialist role is to implement, administer and sustain the technology infrastructure that supports the business strategy, drive revenue and operational excellence throughout the organization. This diverse role includes the design, hands-on administrative support for the enterprise-wide network, hosted data center, server, desktop, security, disaster recovery and data/telecommunications infrastructure. This individual will apply problem-solving skills, knowledge of best practices and clearly communicate with business users, vendors and contractors' technical requirements, specifications and solutions.

Responsibilities Strategy & Planning

  • Ability to analyze, recommend, design and administer infrastructure solutions based upon business and application requirements
  • Establish and monitor service levels agreements with vendors/developers/end users ensuring infrastructure design, capacity and products exceeds expectations
  • Continual review of existing infrastructure effectiveness, efficiency and helpdesk tickets, and develop recommendations for improving service levels, value and delivery.
  • Track, prioritize and monitor all IT infrastructure related efforts
  • Develop and maintain adequate IT policies & procedures

Acquisition& Deployment

  • Negotiate with vendors, outsourcers and contractors to secure best in class, cost effective infrastructure products and services
  • Review hardware and software acquisition and maintenance contracts and pursue master agreements to capitalize on economies of scale.
  • Research and make recommendations for all infrastructure products and services
  • Ensure that any new infrastructure component integrates into company systems and meets capacity/functional requirements, system compliance, and interface specifications.
  • Collaborate with business users, system owners, vendors and other members of the technology team in the testing of new infrastructure solutions.

Operational Management

  • Delivery systems architecture: Familiarity with LAN/WAN, server and storage technologies and keen ability to integrate components into an efficient computing infrastructure
  • System integration and design: Ability to understand application, network and system capabilities and produce infrastructure designs that meet business requirements.
  • Information security: Familiarity with industry tools and technologies needed to protect company assets and data.
  • Lead activities to install, configure and maintain multiplatform systems hardware, software and components.
  • Identify, diagnose and resolve network performance issues as required.
  • Liaise with application developers and vendors to assist with setting up, testing & troubleshooting any system deployment infrastructure issues
  • Cultivate, document and enforce all infrastructure related policies and procedures
  • Perform server/security audits and administer end user accounts, permissions and access rights

Requirements:

Formal Education& Certifications

  • Two or Four-year college degree in computer science or engineering and/or 5+years equivalent work experience.
  • MSCE, Cisco, VMWare, Security, PMP Certifications are a plus

Knowledge& Experience

  • 5+ years direct experience in designing, implementing, supporting and managing complex infrastructure hardware& software environments
  • Direct, hands-on experience with software and system management tools.
  • Hands-on technical knowledge of IP, TCP/IP, VOIP, W10 and Active Directory, Wi-Fi administration with general Cisco and Meraki experience
  • Technically fluent in virtualization architectures, Azure & SQL Server databases a plus
  • Deep troubleshooting expertise in network/pc hardware, protocols, print and operating systems
  • Manage security solutions including firewalls, anti-virus and intrusion detection systems
  • Admin for all network hardware including routers, switches, hubs and UPSs
  • Admin for all telecom including pri's, T1's, MPLS, Ethernet, cable, dsl, pots etc
  • Interacts with MSP for all outsourced infrastructure servers including email and backup server processes
  • Familiarity with PBX's, VOIP, voicemail and IVR's
  • Good project management skills and/or substantial exposure to project-based work structures, project lifecycle models, etc.
  • Knowledge of applicable security& data privacy practices
  • Previous experience in office build-out's a plus

Personal Attributes

  • Strong customer-service orientation.
  • Excellent written and oral communication skills.
  • Excellent listening and interpersonal skills.
  • Superior analytical, evaluative and problem-solving abilities
  • Ability to communicate ideas in both technical and user-friendly language.
  • Ability to conduct research into a wide-range of technology-oriented issues and products.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Able to prioritize and execute tasks in a high-pressure environment.
  • Experience working in a team-oriented, collaborative environment.
  • Occasional evening and weekend work to meet deadlines.
  • Some local travel will be required.

Full Job Description
BHM Healthcare Solutions
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